How to Upload a Recorded Sound to Voicemail

This article is for Aircall's onetime Dashboard which most Admins have been migrated away from. For data on Aircall'due south new Dashboard, please click here.

Setting up the Music and Messages on each of your numbers is an essential stride in creating a cohesive and custom experience for your customers.

Configuring these features allows yous to communicate to your customers when your lines are closed, your agents might be busy, or to simply play some pleasant waiting music while waiting to be connected.

With Aircall, only Admin users are able to ready these options.

Let's take a more detailed look at learning how to configure them and what each option can practice for your workflow.

• Showtime things outset, log into the Aircall Dashboard.

• Click on Numbers in the navigation carte du jour on the left-hand side of the screen.

• Select the Number you would like to configure.

In the Number Settings flow, you'll see the post-obit message options if your line is considered Open:

• Welcome Message

• Waiting Music

• Unanswered Call Message

If your number is closed, you lot will meet that the Later Hours Message is active:

Pro-tip: you lot tin customize each bulletin by clicking on the pencil icon located next to each option.

When clicking on the Edit selection, you'll be able to either write a message that volition be saved every bit pre-recorded text or yous can upload a custom message from a file. If you choose the text-to-speech selection, y'all will exist able to choose from 16 unlike languages and 15 different vocalisation styles.

However, if y'all do not like whatever of these options, you are also costless to upload your own pre-recorded custom message. You will need to record the message through a professional recording application.

Please brand sure that if yous tape the bulletin via macOS, you lot will ship it through a converter or compressor to ensure the metadata is compatible.

Take annotation that on the same screen, you'll exist able to also switch on the voicemail option for calls that are missed or outside of your Business Hours.

You can also customize the music by editing and choosing from 12 dissimilar sounds in the Aircall Media Library. All of Aircall'south music is royalty-free.

If these options don't suit y'all, please feel free to upload your ain music.

All custom files must exist under 10mb and in mp3 format. All the same, you'll demand to record or convert a message on your own and tin do so by using an online recording service such as Vocaroo or Online Convert.

If yous are familiar with audio recording, we recommend using Audacity and then exporting your audio file in MP3 format equally described here. Notation that Apple'south software adds specific audio recording information that is not uniform with Aircall and will need to exist converted.

What do all of these messages do?

Each message that y'all can choose to activate has a specific purpose. It is not necessary to use all of the music and bulletin options bachelor and should be used based on your specific business organisation needs.

Here is a quick overview of each of these letters:

Welcome Message

The Welcome Message is the offset message that your callers volition hear when they call your line. It can be equally simple as, "Hullo, thank you for calling Aircall, nosotros will exist with y'all shortly" to something more detailed. Your callers volition hear this message before hearing the waiting music. This message is optional and can be turned on or off depending on your business needs. Please keep in mind that if it is enabled, your callers will take to listen to the entire bulletin earlier being continued to an available Aircall user.

Waiting Music

The Waiting Music will play after the Welcome Message and will be heard while your customers are waiting to be continued to an available agent. This bulletin cannot be disabled but tin can be customized.

Music on Hold

The Music on Hold differs from the waiting music every bit it will only play when you put a customer on concur or transfer them to another squad or teammate. This option cannot be disabled but tin can be customized. Y'all will detect the Music on Hold in the advanced numbers setting folio located at the top right-hand corner of the screen.

Afterward Hours Message

The Afterward Hours Message is the message that your customers hear when you take closed your line or when they accept chosen outside of your set business hours. This message cannot be disabled only is customizable. From this choice, you lot tin too enable the voicemail characteristic to allow your callers to leave you a bulletin.

Unanswered Phone call Message

The Unanswered Call Message will play when your line is open up and an Aircall user did non respond the call. This message cannot be disabled, but it can exist customized. From this option, you tin also enable the voicemail feature to permit your callers to leave y'all a message.

Callback Request Confirmation Bulletin

Unfortunately, at this time it is not possible to customize this bulletin. A standard message will be played in English.

Setting Up Voicemail

In Aircall, voicemails are attached to numbers, rather than users. You can set the voicemail on your line past enabling the voicemail pick through the After Hours Message and/or the Unanswered Call Message.

You lot can plough on the voicemail by selecting one of the messages (or both) and clicking on the pencil icon to edit the preferences. Then, select the checkbox to Allow the caller to leave a voicemail to activate the voicemail.

Where do voicemails appear?

Voicemails will appear in the inbox department of your application. Only the users and teams that are assigned to the call distribution of the number will receive voicemail notifications for that number. From there, you can mind to the voicemail, call the client back, and annal the message.

💡Pro tip: If y'all would similar to access voicemails or call data from a number you are not assigned to, check out the Outgoing Calling Just option!

IVR Message

An IVR bulletin is a message that communicates to your customers which keypad button to select to reach a specific team or department. IVR letters are not optional.

Once y'all accept switched your Archetype Number to an IVR number, you lot will demand to upload a custom message. The bulletin will always be custom equally the redirection options will be based on your business setup.

👏🏻 That's a wrap! Yous've now officially learned how to ready upward your Voicemail, Music, and Letters!

Still in need of help? Please experience costless to reach out to the Back up Squad and we'll be happy to assist!

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Source: https://help.aircall.io/en/articles/3819492-aircall-voicemail-music-and-messages

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